Privacy Policy

Lyndhurst Shoe Company Ltd
Last updated: 6/5/26

1. Introduction

Lyndhurst Shoe Company Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website:
www.lyndhurstshoeco.com

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

Lyndhurst Shoe Company Ltd
Fallbarn Road
Rawtenstall
Rossendale
Lancashire
BB4 7NT

Email: [email protected]
Company number: 03280008

We are the data controller responsible for your personal data.

3. The data we collect

We may collect and process the following types of personal data:

a) Information you provide to us

  • Name

  • Business name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Account login details

This information is collected when you:

  • Register for a trade account

  • Place an order

  • Contact us directly

b) Transaction data

  • Order details

  • Payment information (processed securely via third-party providers – we do not store full payment details)

c) Technical and usage data

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

This data is collected via cookies and analytics tools (see our Cookie Policy).

4. How we use your data

We use your personal data to:

  • Create and manage your trade account

  • Process and fulfil orders

  • Communicate with you about your account or orders

  • Provide customer support

  • Improve our website and services

  • Comply with legal and regulatory obligations

5. Legal basis for processing

We rely on the following lawful bases under UK GDPR:

  • Contract – to provide our products and services to you

  • Legal obligation – to comply with applicable laws (e.g. accounting and tax requirements)

  • Legitimate interests – to operate and improve our business and website

6. Sharing your data

We only share your data where necessary, including with:

  • Payment providers such as WooPayments and PayPal

  • Website and hosting providers

  • Analytics providers (Google Analytics via Google Tag Manager)

  • Professional advisors (e.g. accountants or legal advisors, where required)

All third parties are required to respect the security of your personal data and process it in accordance with the law.

7. International transfers

Some of our third-party providers (such as Google and PayPal) may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

  • Adequacy regulations

  • Standard contractual clauses

8. Data security

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure website hosting

  • SSL encryption

  • Access controls to limit who can access your data

9. Data retention

We only retain your personal data for as long as necessary to:

  • Fulfil the purposes we collected it for

  • Meet legal, accounting, or reporting requirements

For example, we may retain transaction data for up to 6 years to comply with UK tax laws.

10. Your rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing

  • Request restriction of processing

  • Request transfer of your data (data portability)

To exercise any of these rights, please contact us at:
[email protected]

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.

11. Cookies

We use cookies to improve your experience and analyse website usage.

For full details, please see our Cookie Policy.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Lyndhurst Shoe Company Ltd
Email: [email protected]